“5-star service” is not limited to luxury or high-cost environments. It’s attitude, with behavior to match.

How many stars do you have?

Use Tech Results’ InTRact CRM solutions to make it easier. Your customers will love the outcome.

Keep Your Promises

Treat Your Customer like an Individual

Resolve Disputes without Hassle

Anticipate Needs and Wants

Assess the Results

 

Keep Your Promises

Manage your reinvestments with InTRact Host VIP! Give your patrons a reason to make those return trips.

Need to print a comp while circulating the slot floor? No problem! Pull up the player’s account, issue the comp, and send it to a network printer. Or, check to make sure that you’re not over- or under- comping any of your hosted patrons by viewing comps issued and comps redeemed.

A robust customer service environment is created that puts the patron first and ensures that each patron receives what he deserves – no more, no less.

 

Treat Your Customer like an Individual

Know your patrons as persons instead of just a number. Who is this person? Who are his friends? What are his hobbies? This ensures a personalized approach to hosting.

At the most simple level, Host VIP! is a tool to access, view, and act on crucial patron data that can help any host create a better experience for a hosted patron. This innovative player and host management system ensures that even if a patron’s assigned host isn’t working, that patron still receives quality, personalized service.

  

Resolve Disputes without Hassle

Customer unhappy? Host VIP! will help your hosts make it right! Notification tools, task assignments, reminders for your hosts are all within the system to ensure that 5-star service is delivered.

Each patron can be assigned to a host and a back-up host. With a variety of informational fields at your fingertips, these come in handy when addressing a hosted patron’s needs such as: associated patrons, comp history, comp limit, outstanding offers, event invites, and preferences in hotel room, food, and drink.

 

Anticipate Needs and Wants

Increase revenue and customer satisfaction from your carded database with Host VIP!’s innovative approach to hosting. You can track your customer preferences, their favorite band, and the activities they love. Target your market and give the right comps, event invitations and other offers!

Information that was once accessible to a few is now readily accessible to all hosts.

 

Assess the Results

On top of the 5-star customer service functionality, built-in reporting gives the player development manager a way to measure host performance through tasks, goals, and reporting. Never before has it been so easy to see if a host is performing to department standards. From the manager level to the host level, Host VIP! creates a true service-oriented environment that provides every hosted patron with the service they deserve.